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Q: My unit seems to be frozen and is un-responsive. What do I do?
A: Reset the device by pressing and holding the power button for 10 seconds.
Q: I have attempted to perform a firmware update but it consistently fails.
A: If the device has a low battery charge, you may not be able to perform a
successful update. Connect the device to the power adapter and then try
again.
Q: How do I contact Customer Support?
A: If this FAQ section doesn’t answer your questions, you can contact
Customer Support at 1-800-715-5354.
MY LIBRARY
Q: How do I add media to My Library?
A: You can download media from Barnes & Noble, import media from your SD
card, or copy media files from your computer.
Q: Why can’t I find books I’ve imported from an SD card or copied from
my computer?
A: Imported and copied books can be accessed in
My Library screen by
tapping on
Date, Title or Author and then select Local in the drop-down
list.
Q: Can I create personal bookshelves for organizing my media?
A: Yes. On the My Library screen, tap Bookshelves (pg. 26).
Q: Do I need an account with Barnes & Noble to download from their site?
A: Yes. You do need an account to download sample books or purchased
media from their site into the device.
Q: When it’s not visible, how do I display the Application Quick Launch
Bar?
A: Simply tap on the
at the bottom of the screen.
READER
Q: Can I view media files in either vertical or horizontal orientation?
A: Yes, digital media (eBooks, eMagazines, eNewspapers) or photos. To
automatically switch viewing orientation, simply turn the device while
viewing these types of media.
Q: Can I change the size of the displayed text?
A: Yes. Tap on the top of the screen to display the
Reader Function Menu,
tap Font Size and then select the desired size from the drop-down list.
Q: Can I easily jump to a specific page?
A: Yes. Use either
Bookmarks (pg. 29) or the Go To function (pg. 31).
Q: Can I play music and read at the same time?
A: Yes. You can tap the
icon in the upper left corner to display the music
navigation bar, and then tap
.