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When you turn off the printer, wait two seconds before turning
it back on.
Calling Technical Support
Technical support representatives are available Monday
through Friday during regular business hours. Follow these
steps before you call:
1. Make sure your PC and printer are properly connected.
2. Record any error messages that occurred.
3. Try to recreate the problem, if you can.
4. Check your port settings. Your problem may be as simple
as changing the communication settings.
5. List any changes that have recently been made to the
system.
6. Reset your printer. For information on resetting your
printer, see "Resetting Printers."
7. Reboot your computer. Refer to your computer
documentation for specific instructions.
8. Print a test label. See "Printing a Test Label" earlier in this
chapter for instructions on how to print a test label.
If these steps do not solve the problem, call Technical Support.
Have the following information ready before you call:
computer brand name and model, version of DOS, Monarch
printer model, other peripheral devices on your system,
support agreement, contract number, or invoice information.
Additional Diagnostics Information ––––––––––––––––––––––––––
For detailed printer diagnostics information, see your printer’s
documentation. See Chapter 7, "Status Polling," for
information on requesting printer and job status. See Chapter
9, "Errors," for detailed information on error conditions and
how to resolve them.
MPCLII Packet Reference Manual
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