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Service · Error Messages and Possible Causes 55
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Error Messages and Possible Causes
General Error Messages Possible Cause(s)
WHITE PAGE
Paper must be inserted into the manual paper feed (see also
chapter Load Paper into the Manual Paper Feed, page 24).
MEMORY FULL
Fax memory full! If the fax memory is full, no fax messages
can be received. Print the stored fax messages so that the de-
vice is ready to receive again.
REMOVE PAPER
A document jam has occurred: Remove all documents from
the document feeder. Remove the document jam (also see
chapter Fixing a Document Jam, page 49).
PAPER JAM
A paper jam occured: Check all the following three areas
for jammed paper: Paper tray/paper feed, print unit and
fuser unit (see also chapter Fixing a Paper Jam, page 46).
Clear the paper jam. Press o once the fault has been recti-
fied to continue the print job. Press j to suppress the error
message.
WRONG PAPER
PAPER SIZE
Problem with the paper format inserted. Make sure that
you are using the proper paper format. Repeat the print job
or copy process.
There is no paper in the paper tray or the paper is not load-
ed correctly. Check the paper tray.
TONER LOW
The toner cartridge is almost empty and must be replaced
soon. Use only original consumable materials.
TONER EMPTY
NON GENUINE
TONER
NOT INSTALLED
TONER
Problems with the toner cartridge: Toner cartridge empty,
damaged, incorrect or no toner cartridge in device. Check
the toner cartridge (see also chapter Changing Toner Car-
tridge, page 44).
The toner cartridge is empty and must be replaced. Use
only original consumable materials.
DEFECT TONER
The toner cartridge is not inserted correctly or can not be
detected. Remove the toner cartridge from the device and
insert the toner cartridge again. If the error occurs again,
the toner cartridge is damaged and must be replaced (see
chapter Changing the Toner Cartridge, page 44). Use only
original consumable materials.
PRINT JOB ERROR
Error when printing or copying. Print job is aborted. Re-
peat the print job or copy process.
COOLING
There could be a small pause after printing several pages.
The device continues printing automatically. If the prob-
lems repeats, please contact our technical customer service
or your retailer.
PRINTER SYSTEM ERROR
FUSER UNIT
ERROR
PAPER FEED
ERROR
LED HEAD ERROR
SCANNER ERROR
CARRIER ERROR
Device error! Use the quick help (see also chapter Power
Cycling, page 52). If the problems repeats, please contact
our technical customer service or your retailer.
lpf-5120-5125-5135-manual-uk-int-253117544-b.book Seite 55 Mittwoch, 16. Dezember 2009 10:01 10