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5-4 SV60941 Rev. B
Refilling Your Meter on the Phone
In order to refill your meter on the phone, you will need your
account number, meter serial number, and current access
code from Obtaining the Current Meter Access Code, on
page 5-2.
1. Dial 1-800-243-7800 (available 24 hours/day, 7 days/
week).
2. Key in your 8-digit Postage By Phone
®
account number
followed by the # key.
3. Select option 1 to add postage to your meter.
4. If prompted, key in your 7-digit meter serial number fol-
lowed by the # key.
5. Key in the current meter access code followed by the #
key.
6. Key in the dollar amount you wish to add to your meter,
in whole dollars only followed by the # key (for example:
to add $200 key 200#).
7. The system will verify the amount – if correct, press the #
key again.
8. The phone system will give you a 6-digit refill combina-
tion for this request; write this number down.
You can now end your call and follow the steps in Entering
Your Refill Amount into the Meter on page 5-5.
NOTE: If at any time during this process you have a question,
press “0” for an agent (available M-F, 8am-8pm, EST).
Obtaining
the Refill
Combination
(continued)
5 • Refilling Your Meter