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Troubleshooting
HTML Help Files Do Not Appear
1. Verify that the HTML Help files are installed in the default directory listed in the Help Link screen.
2. If the Help files are not located in this folder, contact your network administrator to find out where the Help files are
located on your server.
3. Perform the following steps to verify or enter the pathname for the Help files:
a. Click Commands > Help Link.
b. Enter the path name where the Help files are located.
c. Click OK when finished.
Telnet CLI Does Not Work
1. Make sure you have the proper IP Address. Enter your AP-2500 IP Address in the Telnet connection dialog, from a
DOS prompt, type:
C:\> telnet <AP’s IP Address>
2. Use the CLI over the serial port to check the IP Access Table, which can be restricting access to Telnet and HTTP.
TFTP Server Does Not Work
1. Make sure the TFTP Server has been started.
2. Verify the IP Address of the TFTP Server. The server may be local or remote, so long as it has a valid IP Address.
3. Configure the TFTP Server to “point” to the folder containing the file to be downloaded (or to the folder in which the
file is to be uploaded).
4. Verify that you have the proper file names and directory path.
Client Connection Problems
Client Manager Finds No Connection
• Make sure you have configured your client software with the proper Network Name(s).
Network Names are typically allocated and maintained by your network administrator.
Client PC Card Does Not Work
1. Make sure you are using the latest PC Card driver software.
2. Download and install the latest client configuration software and driver.
Intermittent Loss of Connection
1. Make sure you are within range of an active AP-2500 device.
2. You can check the signal strength using the client software or the Link Test (802.11b Only).
Client Does Not Receive an IP Address - Cannot Connect to Internet
1. Open the Web-browser interface and select the Configure button and then the Network tab to make sure the
proper DHCP settings are being used.
2. From the client computer, use the “ping” network command to test the connection with the AP-2500 unit. If the
AP-2500 device responds, but you still cannot connect to the Internet, there may be a physical network
configuration problem (contact your network support staff).
3. For units with Active Ethernet, make sure you are not using a crossover Ethernet cable between the AP-2500 unit
and the hub.