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Troubleshooting When Using the Copy Function
20
2
When You Cannot Make Copies As
Wanted
This section describes likely causes of and possible solutions for unclear copies.
❖ Basic
Problem Cause Solution
Misfeeds occur frequently.
The number of sheets
loaded exceeds the ca-
pacity of the machine.
Load paper only as high as the upper
limit mark on the paper tray or bypass
tray. See p.73 “Loading Paper” and
“Copying from the Bypass Tray”,
Copy/Document Server Reference.
Misfeeds occur frequently.
The paper is damp. Use paper that has been stored in the
recommended temperature and humid-
ity condition. See “Copy Paper”, About
This Machine.
Misfeeds occur frequently.
The paper is too thick or
too thin.
Use recommended paper. See “Copy
Paper”, About This Machine.
Misfeeds occur frequently.
The copy paper is wrin-
kled or has been fold-
ed/creased.
Use recommended paper. Use paper
that has been stored in the recommend-
ed temperature and humidity condi-
tion. See “Copy Paper”, About This
Machine.
Misfeeds occur frequently.
Printed paper is being
used.
Use recommended paper. Do not use
paper that has been already copied or
printed onto. See “Copy Paper”, About
This Machine.
Copy paper becomes
creased.
The paper is damp. Use paper that has been stored in the
recommended temperature and humid-
ity condition. See “Copy Paper”, About
This Machine.
Copy paper becomes
creased.
The paper is too thin. Use recommended paper. See “Copy
Paper”, About This Machine.
Copies are not stapled. There are jammed sta-
ples in the stapler.
Remove jammed staples. See p.95 “Re-
moving Jammed Staples”.
Copies are not stapled. The number of copies ex-
ceeds the capacity of the
stapler.
Check the stapler capacity. See “Supple-
mentary Information”, Copy/Docu-
ment Server Reference.
Copies are not stapled. Copy paper is curled. Turn the copy paper over in the tray.
Staples are wrongly posi-
tioned.
Originals are not set cor-
rectly.
Check the correct position to place the
originals. See “Staple”, Copy/Docu-
ment Server Reference.
You cannot combine sev-
eral functions.
Selected functions can-
not be used together.
Check the combination of functions and
make the settings again. See “Function
Compatibility”, Copy/Document Serv-
er Reference.