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Troubleshooting When Using the Scanner Function
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5
Reference
“Turning Off the Main Power”, About This Machine
“Network Settings”, General Settings Guide
“Using telnet”, Network Guide
Error has oc-
curred in the
scanner driver.
An error has occurred in
the driver.
• Check whether the network cable is
connected correctly to the client
computer.
• Check whether the Ethernet board of
the client computer is recognized
correctly by Windows.
• Check whether the client computer
can use the TCP/IP protocol.
Communication er-
ror has occurred
on the network.
A communication error has
occurred on the network.
Check whether the client computer can
use the TCP/IP protocol.
Scanner is in use
for other func-
tion. Please
wait.
A function of the ma-
chine other than the
scanner function is being
used such as the copier
function.
Wait for a while and reconnect.
Insufficient mem-
ory. Close all
other applica-
tions, then re-
start scanning.
Memory is insufficient. • Close all the unnecessary applica-
tions running on the client computer.
• Uninstall the TWAIN Driver, and
then reinstall it after restarting the
computer.
No User Code is
registered. Con-
sult your system
administrator.
Access is restricted with
user codes.
Contact the administrator.
Any of Login User
Name, Login Pass-
word or Driver
Encryption Key is
incorrect.
The entered login user
name, password, or driv-
er encryption key was
invalid.
• Check the login user name, login
password, and driver encryption
key.
• Permission to use this function has not
been granted. Contact the administrator.
Message Cause Solution