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Troubleshooting
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Check whether there are any
network problems.
[14-09]
E-mail transmission was refused by SMTP au-
thentication, POP before SMTP authentication
or login authentication of the PC in which the
folder for transfer is specified.
• Check the user name and password for
SMTP authentication or POP before SMTP
authentication are correctly programmed
from File Transfer under System Settings.
See “File Transfer”, Network Guide. You can
also use the Web Image Monitor for confir-
mation. See the Web Image Monitor's
Help.
• Check the user name and password of the
e-mail account are correctly programmed
from File Transfer under System Settings.
See “File Transfer”, Network Guide. You can
also use the Web Image Monitor for confir-
mation. See the Web Image Monitor's
Help.
• Check the login user ID and password for
PC in which folder for transfer is specified
are correctly programmed.
• Check the folder for transfer is correctly
specified.
• Check the PC in which folder for transfer is
specified is correctly operated.
• Consult your network administrator.
Check whether there are any
network problems.
[
14-33
]
No machine's e-mail address is programmed.
• Check the machine's e-mail address is cor-
rectly programmed from File Transfer un-
der System Settings. See “File Transfer”,
Network Guide. You can also use the Web
Image Monitor for confirmation. See the
Web Image Monitor's Help.
• Consult your network administrator.
Check whether there are any
network problems.
[15-01]
No POP3/IMAP4 server's address is pro-
grammed.
• Check the host name or IP address of the
POP3/IMAP4 server is correctly pro-
grammed using the Web Image Monitor.
See the Web Image Monitor's Help.
• Consult your network administrator.
Message Causes and solutions
JupterC2_Fax_EN-F_FM.book Page 90 Tuesday, November 30, 2004 2:47 PM