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TROUBLESHOOTING
ULTRAVIEW PRO INSTALLATION AND OPERATIONS MANUAL
33
TROUBLESHOOTING
Computer does not boot, keyboard or mouse error received.
Cable is loose, reseat cable and on PC hit F1 to continue or
reboot computer.
Wrong cable or keyboard and mouse cables reversed.
Cable is defective; try using cable from another computer.
Port on the UltraView Pro is defective; try using another port on
UltraView Pro. If the problem goes away port is defective.
Port on computer is defective, try plugging in keyboard or
mouse directly if problem remains computer port is defective. If
power status LED not lit, fuse on motherboard may be blown.
Computer keyboard and mouse not configured.
Mouse driver does not load.
If PS/2 type mouse, computer must be connected to UltraView
Pro or mouse at boot-up time in order for mouse to be
recognized by the computer. Reboot computer with UltraView
Pro powered on and cable attached.
If RS232 type mouse, make sure right COM port is being used
and syntax of mouse driver is correct to search for the correct
port.
Computer keyboard and mouse not configured.
Can’t switch computers from keyboard
Power to the UltraView Pro was removed for less than three
seconds possibly causing keyboard to lock up. Disconnect and
re-connect the keyboard.
If PS/2 type keyboard and mouse cables may be reversed.
Not using left control key. Using numeric keypad instead of keys
on top row. Not releasing control key before typing in number.
Waiting more than 2 seconds to enter computer number. Using
caps lock or shift key.
Wrong or missing characters from those typed
For PCs, the mode of the keyboard does not match that of the
computer. Issue the mode command, usually 1 for IBM PS/2s, 3
for Unix computers, and 2 for all others. The default setting is
mode 2. Sometimes an incorrect mode will confuse the
computer or keyboard and require re-booting the computer or
resetting the keyboard by unplugging and plugging it back in.
Switch to Switch failure
Verify the firmware in all like switches is the same revision.