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ROBLEM SOLVING
7.7
Clearing Paper Jams
Occasionally, paper can become jammed during a print job. Some of the causes include:
• The paper tray is loaded improperly or overfilled.
• The paper tray has been pulled out during a print job.
• The top cover has been opened during a print job.
• Paper that does not meet paper specifications has been used. See “Paper Specifications” on
page A.2.
• Paper that is outside of the supported size range has been used. See “Paper Specifications”.
If a paper jam occurs, the Paper and the Error lights remains lit on the control panel. Find
and remove the jammed paper. If the location of the paper jam is not obvious, look inside the
printer.
Note: Paper jams in this area may result in loose toner on the page. If you get any toner on your
clothes, wash them in cold water because hot water will set the toner into the fabric.
Output Area
1
If the paper is almost completely visible
from the top output tray, pull the
remaining paper carefully out of the
printer.