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Error Codes
265
8
Error Codes
Fax machines use a telephone line. The same types of problems you experience
while making phone calls (such as noisy lines, crosstalk, disconnection during
conversation, and weak signals) also occur with faxing. Telephone callers can
deal with the problems themselves (for example, by speaking a bit louder), but
fax machines cannot. Therefore some errors and line failures are to be expected.
When an error occurs, an error report is printed. This report includes an error
code. The following table lists common error codes and a few of the possible
causes. If any of these or any other error codes persistently appear and the ma-
chine does not work properly, contact your service representative.
Note
❒ When an error occurs, it does not necessarily mean that you are doing any-
thing wrong or that your machine needs service. Only if the problem persists
should you call your service representative.
Code Possible Cause
0-01 Printer empty or jammed at the other end
0-04 Faulty machine at the other end Poor line condition
0-05 Poor line condition
0-06 Incompatible or faulty terminal at the other end Poor line condition
0-07 The facsimile machine that you were sending to was disconnected during the call,
either due to noisy phone lines, a paper jam or because it ran out of paper. Resend
the page.
0-08 The machine at the other end received the page that you sent but it had errors on
the page. You may wish to resend the page in question. The other party's memory
could also be full. Contact the other party and ask them to make room in their
memory for your message.
0-14 Same as for code 0-06
0-15 The other party does not have the confidential or transfer function. The other par-
ty's memory may be full.
0-16 Same as for code 0-04
0-20 Poor line condition
0-21 Same as for code 0-04
0-22 You have just received a fax message, but there were problems because of poor line
condition. Ask the other party to resend.
0-23 Same as for code 0-22
0-24
0-25
The memory may be full, and there may be a problem with your printer, such as a
jam or lack of paper or toner. Wait for some space to appear in the memory, and
then solve the problem with your printer. If the memory was not full, substitute
reception may have been disabled; switch substitute reception on with User Pa-
rameters.