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Contacting Sony for Help and Support
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Sony Customer Information Services Center
If other support options do not resolve your issue, you can contact a Sony
Support representative directly.
Before making a call to the Sony Customer Information Services Center, have
this basic information readily available.
1 Model number
2 Serial number
*
Example:
3 Purchase date (RoomLink™ unit)
4 Hardware feature or software application issue
5 Brief description of the issue
For RoomLink™ devices purchased in the U.S. and Canada, contact a Sony
Support representative at 1-866-307-7669.
* The serial number is located on the bottom of the RoomLink™ unit. The serial number is
printed on a white barcode label.