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User guide Troubleshooting
71
Recoverable errors
Message Condition Corrective action
Print Head Hot
Error
The print head is too hot
` Power the printer off, open the cover
and wait a few minutes. Then power
the printer on again.
Ribbon Cassette
Error
Either the ribbon cassette is not
installed correctly, the function of the
ribbon cassette is not correct or you
are using a ribbon cassette of another
manufacturer.
` Check if the ribbon cassette is in-
stalled correctly (see section
Changing the ribbon cassette
,
page 33).
` Check the function of the ribbon
cassette. To do this, turn the green
tension gear of the ribbon cassette
in the direction of the arrow. Check
if the ribbon itself will be moved
` Only use original ribbon cassettes of
the manufacturer.
Paper Length
Error
Epson/IBM emulation: When print is
going across the bottom edge of a
paper.
Olivetti emulation: when print will
exceed the selected page length. (In
case of Epson/IBM emulation paper
will be ejected, if print exceeds the
page length.)
` When Reset Error Command or
General Reset Command (PR2) is
received, if there is no paper in the
printer, the error is canceled, and it
is in a online state.
` If STOP Key is pressed, if there is
no paper in the printer, it is in a of-
fline (STOP) state, and the error is
canceled.
Framing Error
(Serial I/F)
The Stop bit is not detected by the
serial interface.
“?” is printed instead of the received
data until the error is canceled.
` If STOP key is pressed, the error is
canceled and the printer is in offline
(STOP) state.
` Make the Data bit and Stop bit of PC
and printer compatible.