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EO1-11115
MA-186-100 SERIES
21. In Case of the Power Failure
If a power failure occurs during business hours, all sales data stored in the memory are automatically
protected by the batteries installed in the register. When any data was being printed on the power failure,
the same data is automatically printed at the power recovery. In case of the power failure, it is suggested
to check the receipt print contents before you hand the receipt to the customer.
22. Troubleshooting
The following are possible causes and measures against typical troubles. When a trouble occurs, refer to
this chapter to find a cause of the trouble, then take appropriate measures. If a trouble not described here
occurs, or a trouble still exists after taking the following measures, ask the store where purchased. In this
case, inform the store where purchased of your trouble in details.
1. Trouble concerning Power Supply
2. Trouble concerning Printer
3. Trouble concerning Keyboard
4. Trouble concerning Drawer
5. Trouble concerning Display
6. Trouble during Normal Operations
7. Trouble in the REG Mode
8. Trouble in the SET Mode
WARNING!
If you cannot solve a problem with the following solutions, do not attempt to repair it yourself.
Turn the power off, then contact your TOSHIBA TEC representative for assistance.
1. Trouble concerning Power Supply
Power is not turned ON.
Cause 1: Register is not plugged in.
Measure: Plug in an outlet.
Cause 2: Control Lock is in the OFF position.
Measure: Turn the Control Lock to the positions other than OFF using the Control Key.
Cause 3: The outlet does not supply the power.
Measure: Use another outlet.
2. Trouble concerning Printer
Printer does not perform the paper feeding.
Cause 1: Paper roll is not placed correctly.
Measure: Place the paper roll correctly. (Refer to page 10.)
Cause 2: Paper fragment or foreign substance blocks the inside of the paper path.
Measure: Printer provided for this register is a precision machine, therefore ask the store where
purchased.
Cause 3: Triangular lamp “R OFF” on the display is illuminated when the Receipt Format Option has
been selected. (Chapter “16. System Option Setting”, Address 2 - Bit 7 on page 72.)
Measure: Depress the [LOG/RECEIPT] key to extinguish this lamp. (Refer to page 27.)
Cause 4: Failure of the printer itself
Measure: Ask the store where purchased.