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4-4 User’s Manual
Satellite U500/U500D, Satellite Pro U500/U500D
Observe the following before you place your finger on the sensor whether
for fingerprint enrollment/registration or recognition.
■ Wash and dry your hands thoroughly.
■ Remove static electricity from your fingers by touching any metal
surface. Static electricity is a common cause of sensor failures,
especially when the weather is dry.
■ Clean the sensor with a lint-free cloth. Do not use detergent to clean the
sensor.
■ Avoid the following finger conditions for enrollment or recognition as
they may result in fingerprint enrollment errors or a drop in the
fingerprint recognition success rate
■ Soaked or swollen finger (e.g. after taking bath)
■ Injured finger
■ Wet finger
■ Soiled or oily finger
■ Extremely dry skin condition on finger
Observe the following to improve the fingerprint recognition success rate.
■ Enroll two or more fingers.
■ Enroll additional fingers if recognition failure occurs often using enrolled
fingers.
■ Check your finger condition. Changed conditions, such as injured,
rough, extremely dry, wet, soiled, dirty, oily, soaked, swollen fingers,
may lower the recognition success rate. Also if the fingerprint is worn
down or the finger becomes thinner or fatter, the recognition success
rate may be lowered.
■ The fingerprint for each finger is different and unique. Please ensure
that only the registered or enrolled fingerprint or fingerprints are used
for identification.
■ Check sliding position and speed.
■ The fingerprint sensor compares and analyzes the unique
characteristics in a fingerprint. However, there may be instances where
certain users are unable to register their fingerprints due to insufficient
unique characteristics in their fingerprints.
■ The recognition success rate may differ from user to user.