Filter
Top Products
81
Appendix A
Troubleshooting
This Appendix covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using the Broad-
band ADSL Router and some possible solutions to them. If you follow the suggested steps and
the Broadband ADSL Router still does not function properly, contact your dealer for further
advice.
General Problems
Problem 1:
Can't connect to the Broadband ADSL Router to configure it.
Solution 1:
Check the following:
• The Broadband ADSL Router is properly installed, LAN connections
are OK, and it is powered ON.
• Ensure that your PC and the Broadband ADSL Router are on the same
network segment. (If you don't have a router, this must be the case.)
• If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.
• If your PC uses a Fixed (Static) IP address, ensure that it is using an IP
Address within the range 192.168.0.2 to 192.168.0.254 and thus com-
patible with the Broadband ADSL Router's default IP Address of
192.168.0.1.
Also, the Network Mask should be set to 255.255.255.0 to match the
Broadband ADSL Router.
In Windows, you can check these settings by using Control Panel-
Network to check the Properties for the TCP/IP protocol.
Internet Access
Problem 1:
When I enter a URL or IP address I get a time out error.
Solution 1:
A number of things could be causing this. Try the following troubleshooting
steps.
• Check if other PCs work. If they do, ensure that your PCs IP settings
are correct. If using a Fixed (Static) IP Address, check the Network
Mask, Default gateway and DNS as well as the IP Address.
• If the PCs are configured correctly, but still not working, check the
Broadband ADSL Router. Ensure that it is connected and ON. Connect
to it and check its settings. (If you can't connect to it, check the LAN
and power connections.)
• Check the Broadband ADSL Router's status screen to see if it is work-
ing correctly.
A
Broadband ADSL Router User Guide
82
Problem 2:
Some applications do not run properly when using the Broadband
ADSL Router.
Solution 2:
The Broadband ADSL Router processes the data passing through it, so it is
not transparent.
For incoming connections, you must use the Virtual Server or Firewall
Rules to specify the PC which will receive the incoming traffic.
You can also use the DMZ function. This should work with almost every
application, but:
• It is a security risk, since the firewall is disabled.
• Only one (1) PC can use this feature.