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Contents
TROUBLESHOOTING
Most of the time your tablet will work flawlessly. But if you are having trouble, Wacom recommends you do
the following:
1. If the pen tablet driver failed to load properly, first perform the recommended action in any error message
that may appear on your screen. If that does not solve the problem, refer to the troubleshooting
procedures in this chapter.
2. Look in the t
roubleshooting tables. Your problem may be described there and you can try the solution
offered.
3. Open the Wacom tablet Read Me file for late-breaking information.
4. Test your tablet and input tools. See t
esting your tablet and testing your tools.
5. If you are having a compatibility conflict between Graphire and a new hardware or software product,
check if a newer pen tablet software driver is available. See obtaining dr
iver downloads for information
on downloading an updated software driver. Wacom periodically updates the software driver to maintain
compatibility with new products.
6. Check the FAQs (Frequently Asked Questions) on the Wacom web site for your region.
7. If you have tried the suggestions in this manual and still cannot resolve the problem, then contact
Wacom for Technical Support. See t
echnical support options and the Read Me file for information on
where to obtain support for your region.
T
esting your tablet
Testing your tools
Troubleshooting tables
Technical support options
Obtaining driver downloads