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TROUBLESHOOTING TABLES
If you encounter problems with your Graphire tools or tablet, refer to the following tables. Your problem may
be described here, and you can try the solution offered. Be sure you refer to the Read Me file for the latest
information updates.
For additional information, visit Wacom’s web site at http://www.wacom.com/productsupport and follow the
links to the FAQs.
Connection prob
lems
General problems
Windows-specific problems
Macintosh-specific problems
CONNECTION PROBLEMS
The computer does not have a
Bluetooth connection.
If your computer does not have built-in Bluetooth support, you will need
to install a USB-to-Bluetooth adapter in order to add wireless
connectivity to your computer. The adapter must support Bluetooth
Specification v1.1 with Human Interface Device (HID) profile.
Wacom suggests the use of adapters supporting Bluetooth
Specification v1.2 or later for improved performance.
After pressing the power
button, the power indicator
light glows steadily for two to
five seconds and then
switches off.
The tablet was previously paired to a computer but could not connect to
that computer. Check the following:
If the tablet was previously paired to a computer and you now want
to use it on a different computer, you must first pair it with that new
computer. See estab
lishing a Bluetooth connection.
If the tablet was previously working on your computer but works
no longer, check the configuration of your Bluetooth connection:
• If you are using a USB-to-Bluetooth adapter, make sure it is plugged
in and working. If you are using a computer with a built-in Bluetooth
module, make sure it is enabled and working.
• Test your computer’s Bluetooth support with a Bluetooth mouse or
keyboard.
• Open the Bluetooth control panel and make sure the tablet was not
disconnected.
• Move the tablet closer to the antenna and make sure there are no
metal or other high density obstructions in the line of sight between
the tablet and Bluetooth antenna.
• Repeat the process of pairing your tablet to the computer.
See estab
lishing a Bluetooth connection.