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Contents
Interactive pen display
The pen side switch does not
work.
Be sure you are using the pen that originally came with your pen
display. Other pens may not function properly on the pen display.
Be sure to press the side switch when the pen tip is within 5 mm
(0.2 inch) of the pen display active area. Do this without pressing down
on the pen tip.
In the Wacom Tablet control panel, verify that the side switch is set to
the proper function you are expecting to occur for the application and
tool you are using.
Check also the S
IDE SWITCH MODE. If CLICK & TAP is selected, you will
need to first press the side switch then touch the pen tip to the pen
display screen surface in order to perform a click function.
Make sure the status LED lights blue when you press the side switch.
If not, verify that the USB cable is plugged into an active USB port on
your computer or on a USB hub; the LED will not light if the USB cable
is not plugged into an active port.
If the LED does not light, you may have defective hardware (see
troubleshooting
).
The screen cursor moves but
it does not jump to the pen tip
location when the pen is
placed on the display screen,
and it does not follow the pen
tip when the pen is moved
across the display.
Make sure the Wacom driver has loaded properly by opening the
Wacom Tablet control panel. If the driver did not load you will see an
error message. If an error message appears, reboot your computer.
If the problem persists, refer to the installation
instructions and reinstall
the Wacom driver software. (For Macintosh, you must restart your
computer after installing the Wacom driver for proper operation.)
If you have customized the side switch on your pen to toggle between
pen mode and mouse mode, make sure that your pen display is
operating in pen mode.
When using the pen display on
a multiple monitor system, you
cannot use the pen to control
the other monitor(s).
Set a pen button to D
ISPLAY TOGGLE, and then press that button to cycle
between pen control for the pen display and your other displays.
You can also use your pen to control the other monitors in mouse
mode. To use mouse mode, first set a pen side switch function to
M
ODE TOGGLE.... Then use the switch to toggle between pen mode and
mouse mode.
The line you are sketching
does not line up with the
location of the screen cursor.
To function properly, some applications require that the pen is set to
pen mode. Make sure the pen has not
been toggled to mouse mode.
If the pen is set to pen mode and the problem still exists, then you may
have a corrupted preferences file. Follow the instructions in the
Windows or Macintosh troubleshooting sections to create a new
preferences file.