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14 Troubleshooting
Xerox Phaser 3635MFP User Guide 215
Error and Fault Codes
If an abnormal condition arises in the machine or an incorrect operation is
performed, a message indicating the nature of the error is displayed on the
User Interface screen.
Follow the on-screen prompts to correct the error.
If the fault persists, Power Off / Power On.
If the problem persists, call for service.
Errors & Faults Description Solution
Paper
Feeder
Door Open The back cover or front
covers are not securely
latched.
Close the covers until they lock into
place. If fault persists, call service.
Tray Paper Low Paper supply in tray has run
low (fewer than 50 sheets).
Load paper in the tray indicated by
the warning message.
Paper Empty at Tray The copy paper in the paper
tray has run out.
Load paper in the tray indicated by
the warning message.
Paper Empty at Bypass
Tray
The copy paper in the bypass
tray has run out.
Load paper in the bypass tray.
Tray Cassette Out Paper tray is not securely
closed.
Close the paper tray until it locks
into place.
Jam from Tray Copy paper has jammed in
the paper tray.
Open the indicated tray and
remove the jammed paper.
Open back and front covers and
remove jam.
Ensure the tray is properly loaded
as overfilling can cause further
jams.
Duplex Jam Copy paper has jammed in
the side cover.
Open the back covers and remove
the jammed paper.
Out Bin Full Output tray is more than 90%
full.
Remove printed material from
page output area.
CRU
Toner Low Print cartridge is almost
empty.
Open front cover. Remove print
cartridge and gently shake it. By
doing this, printing operations can
be temporarily resumed.
Reinstall print cartridge. Close front
cover. Reorder print cartridge.
Toner Empty Print cartridge is empty. Open front cover.
Replace with new print cartridge.