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Troubleshooting System Guide
9-2 Common Controller
Printer fault
An indicator will appear on the DocuSP GUI when a printer fault
occurs and the Printer Faults window will display. The Printer
Faults window will display all existing printer faults. Select a fault
to open the Fault Clearance window and proceed to clear the
fault by following the instructions in the Printer Faults Clearance
window.
NOTE: Closing the Printer Faults Clearance window does not
clear the fault.
Job fault
A job will fault if a requirement of the job can not be met. All
faulted jobs will be displayed in the Faulted Jobs window.
Selecting Jobs Faults will display the Job Fault Clearance
window. Follow the instructions on the window to clear the job
fault. To avoid common job faults, ensure that the paper that is
programmed for the job is available and that the finishing
programmed is acceptable and available.
Undeclared faults
The following are possible undeclared faults that you may
encounter:
• Client Problems: Client problems include job submission
problems with no message displayed at the client
workstation.
• Graphical User Interface (GUI) problems: GUI icons or
windows do not appear correctly, do not operate correctly, or
disappear suddenly.
• Print quality: The output from the printer contains image
defects such as deletions, problems with lines, missing
images, smudges, shading, or text problems.
• Font problems: The output from the printer contains font
defects, such as incorrect character spacing, jagged
characters, text runs off the page, or sentences run into each
other.