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Troubleshooting System Guide
9-6 Common Controller
2. If the font is not being downloaded with the job, determine if
the font is loaded on the server by viewing the Fonts module
of the DocuSP.
3. If jagged characters are seen, determine if there is a scalable
option available for that font and whether the user selected
that option.
4. For incorrect character or text that runs off the page,
determine if the document was created with one driver and
printed with another driver.
5. If you are comparing prints from a proof printer, ensure that
the same PDL file was used to make the prints on both
printers.
6. If small fonts are printing ragged, change the default font
renderer in Print Manager from the “Adobe Type Manager” to
the “Font Solution”.
Inoperable system problems
Determine which partition is full by opening a terminal window
and perform the following:
1. Telnet using another system into the controller and use the
su
1. command to become the root user.
2. At the # prompt, type:sync; sync; halt and press <Enter>.
3. At the ok prompt, type boot
NOTE: Pressing <Stop> and <A> may result in lost information
if a job is currently being received by the system. Jobs would
need to be resent.
Job flow problems
If a job is submitted to a printer but does not print, this is a job
flow problem.
Determine the status of the printer, printer queue and ensure that
the queue is set to release jobs.
Determine which partition is full by opening a terminal
window and entering the following:
• df -k