Filter
Top Products
System Guide Troubleshooting
Common Controller 9-11
Restart DocuSP software without rebooting
If [Exit] is accidentally selected from the Xerox software, perform
the following to start the software without rebooting the
controller:
Open a terminal window and enter the following:
.openwin-init
Productivity and performance problems
If a job takes longer to process than anticipated and a
performance problem is suspected, perform the following to
check the system:
1. Check the job status in the Job Manager window.
2. If the job status is Hold, select [Release] to process the job.
3. If the job is Ripping, check the performance meter. If the CPU
activity is high, the decomposer is working. If this is not true,
restart the DocuSP software.
4. Submit the job to a draft printer to determine if the master is
valid.
5. Check the time on the decomposer that is working on the job.
For example, if the job is a PostScript job, type the following
in a Terminal Window:
ps -ae|grep ps_cdf
The system will return a time value along with the process ID
of the PostScript decomposers that are running. Wait, then
repeat the command. If the time displayed is increasing, then
the job is Ripping.
For a PCL job, type:
ps -ae|grep pcl_cdf
For a TIFF job, type:
ps -ae|grep tiff_cdf
6. If problems still persist, contact the Customer Support Center.
Problems when saving a job
If a job was submitted from a client with a save destination, but is
not saved, perform the following: