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Troubleshooting System Guide
9-4 Common Controller
If the Macintosh client cannot view any printer queues from the
Chooser, perform the following:
1. Verify that the AppleTalk network is up and that there is at
least one router on the network.
2. If there is no router on the AppleTalk network, jobs cannot be
submitted through the AppleTalk gateway. When a router
becomes available, reboot the controller to submit jobs
through the AppleTalk gateway.
If there is a router on the Apple Talk network, delete the “/opt/
XRXnps/bin/atports” file at the controller and reboot.
NOTE: You must be logged in as the root user to delete this file.
DigiPath problems
A job is submitted from a DigiPath client and does not print.
If the message, “Warning: cannot open the file xdms/
<filename>.gf/<filename>.tif. Select OK to continue or cancel to
stop the print job.” is displayed, perform the following:
1. Place the queue on hold that the DigiPath jobs are being sent
to. Do this by changing the accept status to “no”.
2. Wait until all jobs have completed printing.
3. Purge the /var/spool/XRXnps/var/spool/data/xdms directory.
GUI problems
If any of the modules of the DocuSP do not function or if you
cannot use Exit to restart the system, perform the following:
• If any of the DocuSP icons disappears or does not respond.
• If the GUI opens with a black blank background and the label
names of the modules do not appear correctly, perform the
following:
1. Determine if the /opt/XRXnps/XRXservui/data/locale/
<locale*>/resources directory exists.
2. Determine if the /opt/XRXnps/XRXservui/data/
ui.mn.config file exists.
3. If the above files do not exist, set the XAPPLRESDIR
environment variable by entering the following:
setenv XAPPLRESDIR/opt/XRXnps/XRXservui/data/
locale/<locale>resources
NOTE: The “Locale” is the locale of your server.