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Troubleshooting
Phaser 7800 Color Printer 135
User Guide
Troubleshooting Paper Jams
This section includes:
Multiple Sheets Pulled Together .............................................................................................................................. 135
Paper Misfeeds and Paper Size Jams ..................................................................................................................... 135
Label and Envelope Misfeeds .................................................................................................................................... 136
Paper Jam Message Stays On ................................................................................................................................... 136
Jams During Automatic 2-Sided Printing .............................................................................................................. 136
Multiple Sheets Pulled Together
Probable Causes
Solutions
The paper tray is too full.
Remove some of the paper. Do not load paper past the fill line.
The edges of the paper are not even.
Remove the paper, align the edges, and then reload it.
The paper is moist from humidity.
Remove the paper from the tray, and replace it with new dry paper.
Too much static electricity is present.
Try a new ream of paper.
Do not fan transparencies before loading in tray.
The feed rollers are worn.
Replace the feed rollers. For details, see Customer Replaceable Units on
page 96.
Using unsupported paper.
Use only Xerox
®
-approved paper. For details, see Supported Paper on
page 36.
Humidity is too high for coated paper.
Feed paper one sheet at a time.
Paper Misfeeds and Paper Size Jams
Probable Causes
Solutions
The paper is not correctly positioned in the tray.
Remove the misfed paper and reposition it properly in the tray.
Adjust the paper guides in the tray to match the size of the paper.
The paper tray is too full.
Remove some of the paper. Do not load paper past the fill line.
The paper guides are not correctly adjusted to
the paper size.
1. Remove the paper.
2. Adjust the paper guides in the tray to match the size of the paper.
3. Replace the paper.
The feed rollers are worn.
Replace the feed rollers. For details, see Customer Replaceable
Units on page 96.
The tray contains warped or wrinkled paper.
Remove the paper, smooth it out, and reload it. If it still misfeeds,
do not use that paper.
The paper is moist from humidity.
Remove the moist paper and replace it with new, dry paper.
Use paper of the correct size, thickness, and type.
Use only Xerox
®
approved paper. For details, see Supported Paper
on page 36.