Filter
Top Products
Troubleshooting
136 Phaser 7800 Color Printer
User Guide
Label and Envelope Misfeeds
Probable Causes
Solutions
The label sheet is facing the wrong way in the tray.
Load label sheets according to the instructions from
the manufacturer.
Load labels face down in Tray 1.
Load labels face up in Tray 2.
Envelopes are loaded incorrectly in Tray 1.
Load envelopes in Tray 1 with the flaps closed, flap-side up,
and the long edge leading into the printer.
Load C4 and custom-size envelopes longer than 320 mm
(12.6 in.) with the print side down, flaps closed, flap-side up
and leading into the printer.
Envelopes are loaded in the wrong tray.
Always use Tray 1 to print envelopes.
The feed rollers are worn.
Replace the feed rollers. For details, see Customer Replaceable
Units on page 96.
Paper Jam Message Stays On
Probable Causes
Solutions
Some paper remains jammed in the printer.
Recheck the media path and make sure that you have removed all of
the jammed paper.
One of the printer doors is open.
Check the doors on the printer. Close any door that is open.
Note: Check for, and remove, torn pieces of paper in the paper path.
Jams During Automatic 2-Sided Printing
Probable Causes
Solutions
Use paper of the correct size, thickness,
and type.
Use paper of the correct size, thickness, and type. For details, see
Supported Paper SIzes and Weights for Automatic 2-Sided
Printing on page 40.
Do not use transparencies, envelopes, labels, reloaded paper, or
paper heavier than 220 g/m² for automatic 2-sided printing.
Paper is loaded in the wrong tray.
The paper must be loaded in the correct tray. For details, see
Supported Paper on page 36.
Tray is loaded with mixed paper.
Load the tray with only one type and size of paper.