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Print Quality Problems
5-12 ❖ DocuPrint NC60 User Guide
Also observe the procedures for cleaning the printer and
adjusting the Color Balance that are outlined in the
System Administrator Guide on the DocuPrint CD.
Table 5.1 Print Defects and Potential Remedies
Print Defects Common Causes Potential Remedies
Background Smudges
Unwanted black and/or colored
or shaded areas that appear on
the page
The printer is exposed to direct
sunlight.
Move the printer to a location out
of the sunlight.
The printer is exposed to
excessive temperature and/or
humidity.
Place the printer in a less severe
temperature and humidity
condition.
The Print Drum needs to be
replaced.
Replace the Print Drum.
The Black/Color Developer
Cartridge needs to be replaced.
Replace the appropriate
Developer Cartridge.
Dark Vertical Lines
Black or colored vertical lines that
streak the page
The Print Drum is scratched or
damaged.
Remove and inspect the Print
Drum. Replace it if any scratch or
damage is visible.
Dry ink (toner) is on the Fuser
rollers.
Install a new Fuser Cleaner Roller,
included in the Fuser Oil Kit.
Fuser needs to be replaced. Replace the Fuser.
The Print Drum charger is dirty. Clean Print Drum charger. See
System Administrator Guide
.
The Print Drum charger cleaner is
mislocated.
Make sure the Print Drum
charger cleaner is seated all the
way to the left.
Table 5.1 Page 1 of 4