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Fault Codes
Xerox CopyCentre/WorkCentre 118 Quick Reference Guide 99
Some faults indicate customer maintenance, while others require the attention of the
Key Operator. The following table represents some of the fault codes and their
corresponding corrective actions. These may display in the [Error Information]
available in the Machine Status mode.
Code Description and Corrective Action
00xxxx Reload and send the document again or the remote machine sent a
polling request when it should have sent a document. Ask the other
party to set the document on their machine and send it to your machine.
01xxxx The document you set in the document feeder is too short, or the
document has been pulled out of the feeder. Check and reload the
document.
02FFFF • An e-mail address is specified as the Speed Dial number for the
forwarding destination or the number has been changed to an e-mail
address, in the Administrator Transfer settings. The Administrator
Transfer feature is compatible only with fax sending. Set a fax number
for the forwarding destination.
• The content of the Speed Dial number set for the fax sending
destination has been changed from a fax number to an e-mail
address, or the content of the Speed Dial number set for the E-mail
destination has been changed from an e-mail address to a fax
number. Check the content and specify the destination that
corresponds to the type of sending.
02xxxx The characters you entered (* and #) are not supported for pulse dialing.
Check that the line type is set to [PB] in Local Terminal Information, or
that the fax numbers registered for speed dialing do not contain any of
these characters.
09xxxx Incompatibility errors. For example, if you are retrieving a document
from a remote machine, the document may not be ready. Ask the other
party to set the document for polling.
10xxxx An error occurred during F Code transmission. Check the status of the
remote machine.
11xxxx An error occurred during F Code reception. Check the status of the
remote machine.
33xxxx Check the remote machine or the telephone line. If the error cannot be
resolved, contact the Xerox Welcome Center.
45xxxx The machine’s memory is full. Delete unnecessary data and ask the
other party to send the document again.
46xxxx A document jam occurred. Remove the jammed document and reload
the documents. Refer to Paper Jams on page 85.
47xxxx The machine has ran out of paper, or the left cover of the machine is
open during receiving data. Load new paper or close the left cover.