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Xerox CopyCentre/WorkCentre 118 Quick Reference Guide 83
9 Problem Solving
The machine has built-in information to help identify and manage error messages and
problems. It also contains troubleshooting steps to help resolve problems.
Refer to the information contained in this chapter to resolve any problem solving issues.
In addition, the Online Support Assistant (used by Xerox Customer Support staff) offers
solutions for issues, such as error codes, print quality, software installation, and more.
Go to:
www.xerox.com/office/CopyCentreC118support
www.xerox.com/office/WorkCentreM118support
www.xerox.com/office/WorkCentreM118isupport
Fault Clearance Procedure
If a fault or problem occurs, there are several ways in which you can identify the type
of fault. Once a fault or problem is identified, establish the probable cause, and then
apply the appropriate solution.
• If a fault occurs, first refer to the screen messages and clear the fault in the order
specified.
• If the problem is not solved by following the screen messages, refer to
Troubleshooting Tables on page 93 and apply the appropriate solution as
described.
• Also refer to the fault codes displayed on the screen in the Machine Status mode.
Refer to Fault Codes on page 98 for an explanation of some of the fault codes and
corresponding corrective actions.
• Alternatively, contact the Key Operator for assistance.
• In some cases, it may be necessary to switch the machine off and on. Refer to
Power On/Off in the Product Overview chapter on page 30.
NOTE: Wait at least 20 seconds between powering the machine on and off.
• If the problem persists, or a message indicates that you should call for service, refer
to Xerox Welcome Center on page 108.
NOTE: If fax jobs are queued in the machine and a loss of power occurs, the machine
will print a Power Off Report when the machine is switched on. This will show a list of
the fax jobs lost. Refer to Power Off Report in the Setups chapter on User Guide.
NOTE: If the machine is restarted during a fax reception due to a loss of power or
machine malfunction, neither the pages already received nor the page being received
at the time of restart will be printed. For example, if the reception of a 7-page
document is interrupted when the sixth page of the document was being received, the