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Troubleshooting Tables
Xerox CopyCentre/WorkCentre 118 Quick Reference Guide 93
Troubleshooting Tables
If you are experiencing difficulties using the machine, check the suggestions in the
following tables for advice. If this does not remedy the problem, refer to Fault Clearance
Procedure on page 83.
Symptom Recommendation
The machine will not power on. • Check the power cord.
• Check that the power switch is pressed to
the <I> position.
• Check that the AC outlet is supplying
voltage. Connect another appliance to the
outlet to verify the voltage supply.
• Check that the <RESET> button on the
right-hand side of the machine is not in the
tripped (popped up) position. Push the
button to reset.
The error indicator illuminates. • Check whether a message is displayed on
the screen. If a message is displayed,
follow the instructions. If not, select [Error
Information] on the [Machine Status]
screen after pressing the <Machine
Status> button on the control panel, and
check the contents displayed on the
screen.
The machine makes a squealing noise after it
powers off.
• Between 3 to 5 minutes after powering off,
the machine may make a squealing noise.
This is not cause for concern, since
various components within the machine
are still powering off.
The document will not feed through the
document feeder.
• Check that the document feeder is not
overloaded. The document feeder can
hold a maximum of 50 sheets.
• Check that the document is fully inserted
into the document feeder.
• Using a lint-free cloth, lightly wipe the
platen cushion on the underside of the
platen cover.
• Set the documents, and then check that
the side guides are not too tight.
The machine does not display one of the
paper trays as one of the Paper Supply
selections.
• Check that no paper trays are open. If a
tray is ajar, the machine cannot sense its
connection.
• Open and close each paper tray. If this
does not rectify the problem, then power
the machine off and then on.