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Troubleshooting 69
Paper Feeding Problems
Symptom Cause and Solution
Paper is jammed during
printing.
Clear the paper jam. See Section 6
Troubleshooting/Paper Jams While the
Machine is Printing
.
Paper sticks together.
Ensure there is not too much paper in the
Automatic Paper Feeder. Depending on
the thickness of your paper, the feeder
can hold up to 100 sheets of paper.
Make sure you are using the correct type
of paper. See Section 1 Getting
Started/Paper Guidelines.
Remove paper from the feeder and flex
or fan the paper.
Humid conditions may cause some paper
to stick together.
Paper fails to feed.
Make sure the envelope guide is not in
the upright position.
Remove any obstructions inside the
machine.
Multiple sheets of paper
do not feed.
Different types of paper may be stacked
in the Automatic Paper Feeder. Load the
paper of only one type, size, and weight.
When loading paper, do not force the
paper down into the printer.
If multiple sheets have caused a paper
jam, clear the paper jam. See Section 6
Troubleshooting/Clearing Jams
.
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