Filter
Top Products
Symptom Diagnosis Action
Truncated print, no
print, or FEED button
operates incorrectly
while using
non-continuous media.
Media or ribbon
improperly
loaded.
See “Loading the Media” and
“Loading the Ribbon” in Getting
Ready to Print.
Incorrect media
sensor position or
sensitivity.
See “Adjusting the Media Sensor”
in Getting Ready to Print.
Calibrate. See “Auto Calibration” in
Getting Ready to Print.
Fine gray lines on blank
labels at angles.
Wrinkled ribbon. See “Wrinkled Ribbon” in this table.
Long tracks of missing
print on several labels.
Wrinkled ribbon. See “Wrinkled Ribbon” in this table.
Print element
damaged.
Call a service technician.
Wrinkled ribbon.
Ribbon fed
through machine
incorrectly.
See ribbon loading in Getting
Ready to Print.
Incorrect
darkness setting.
Set to the lowest value needed for
good print quality.
Incorrect
printhead
pressure.
See “Toggle Pressure Adjustment”
in Routine Care and Adjustments.
Incorrect
dual-tension
spindle setting.
Pull spindle end cap out when
using wide media to obtain normal
(higher) tension. See “Loading the
Ribbon” in Getting Ready to Print.
Media not feeding
properly; it is
walking from side
to side.
Make sure the media is snug by
adjusting the media guides.
Continuing
symptoms.
Call a service technician.
In Peel-Off mode,
skewed or stuck labels.
Glue material
from back of
labels causing
media movement
problems.
Refer to Routine Care and
Adjustments and perform
maintenance and cleaning of the
printer.
Media and
backing not
properly aligned
in printer.
Refer to Getting Ready to Print and
Routine Care and Adjustments;
reload media and adjust the power
roller, if needed.
Image is not positioned
correctly and/or misprint
of 1 to 3 labels.
Media was pulled
when motor was
not moving.
Open and close the printhead, so it
calibrates to find the label length.
Incorrect media
sensor position.
See “Adjusting the Media Sensor
Position” in Getting Ready to Print.
Media or ribbon
improperly
loaded.
See “Loading the Media” and
“Loading the Ribbon” in Getting
Ready to Print.
Auto calibrate
failed.
Perform a manual calibration. See
“Manual Calibration” later in this
chapter.
40 S400 & S600 User’s Guide
48