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Technical support
7 Technical support
If you require assistance with the installation or operation of your product, or if you
want to return a product for repair under warranty, contact Zhone customer service.
The contact information is as follows:
If you purchased the product from an authorized dealer, distributor, Value Added
Reseller (VAR), or third party, contact that supplier for technical assistance and
warranty support.
8 Service Requirements
If the product malfunctions, all repairs must be performed by the manufacturer or a
Zhone-authorized agent. It is the responsibility of users requiring service to report the
need for service to Zhone customer service.
9 Safety Information and Precautions
The equipment is designed and manufactured in compliance with the European Safety
Standard EN60950 and the Unites States UL60950 Safety Standards. However, the following
precautions should be observed to ensure personal safety during installation or service, and
prevent damage to the equipment or equipment to be connected.
Read and follow all warning notices and instructions marked on the product or included in this
Reference Guide.
Only qualified technicians should perform these tasks.
1. Never install telephone wiring during a lightning storm.
2. Never install telephone jacks in wet locations unless the jack is specifically designed
for wet locations.
3. Never touch uninsulated telephone wires or terminals unless the telephone line has
been disconnected at the network interface.
4. Use caution when installing or modifying telephone lines.
5. See the UL Statement for Voice ports.
E-mail support@zhone.com
Telephone (North America) 877-ZHONE20
Telephone (International) 510-777-7133
Internet www.zhone.com/support