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Appendix C: Zoom Technical Support Services 43
Appendix C
Zoom Technical Support
Services
Zoom has a variety of technical support services available to our
customers. We strive to provide convenient, professional support
responsive to our customers’ needs and capabilities. If you find
yourself unable to get your Zoom product to operate, and you
have thoroughly reviewed your owner’s manual and all relevant
documentation, please feel free to contact us for help.
For your records, and to facilitate Technical Support from either
your equipment supplier or Zoom, please record the following
information when you receive your Zoom product.
Product Information
Product Name
__________________________________
Product Model Number
__________________________________
Product Serial Number
__________________________________
Date Installed
_______________________
The serial number (S/N) is located on the adapter next to the S/N
barcode. Please be sure to write the number down. This will
greatly speed up your service and insure that the service
representative is addressing the proper Zoom product.
Calls to Zoom’s voice technical support staff are the most time
consuming, and at times you may find it difficult to get through.
We do not want you left on hold for long periods of time, so we
limit the queue length. We recommend that you take the time to
familiarize yourself with the other services described in this
section before calling. Many questions can be answered more
quickly using e-mail or our World Wide Web Home page.