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ZyAIR B-3000 User’s Guide
165 Appendix A Troubleshooting
Problems with the Password
Problems with Telnet
Problems with the WLAN Interface
Table 60 Troubleshooting the Password
PROBLEM CORRECTIVE ACTION
I cannot access the
ZyAIR.
The Password and Username fields are case-sensitive. Make sure that you enter the correct
password and username using the proper casing.
Use the RESET button on the top panel of the ZyAIR to restore the factory default
configuration file (hold this button in for about 10 seconds or until the link LED turns red). This
will restore all of the factory defaults including the password.
Table 61 Troubleshooting Telnet
PROBLEM CORRECTIVE ACTION
I cannot access the
ZyAIR through
Telnet.
Refer to the Problems with the Ethernet Interface section for instructions on checking your
Ethernet connection.
Table 62 Troubleshooting the WLAN Interface
PROBLEM CORRECTIVE ACTION
Cannot access the
ZyAIR from the
WLAN.
Make sure the wireless card is properly inserted in the ZyAIR and the link LED is on.
Make sure the wireless adapter on the wireless station is working properly.
Check that both the ZyAIR and your wireless station are using the same ESSID, channel and
WEP keys (if WEP encryption is activated).
I cannot ping any
computer on the
WLAN.
Make sure the wireless card is properly inserted in the ZyAIR and the link LED is on.
Make sure the wireless adapter on the wireless station(s) is working properly.
Check that both the ZyAIR and wireless station(s) are using the same ESSID, channel and
WEP keys (if WEP encryption is activated).