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TROUBLESHOOTING AND ONLINE HELP RESOURCES
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call. In order to save both time and expense,
you should do the following before calling:
1. Click the Windows 95 Start button.
2. Point to Programs and then click
RapidComm Voice. (If you have not
installed RapidComm Voice, see the
section title “Software Installation and
Testing” on page 33.)
3. Enter RapidComm Voice’s terminal mode
by clicking the Terminal button.
4. Type ATI7 and press ENTER.
5. The information that appears will be useful
to the technical support representative
who attempts to troubleshoot your
problem when you call. Select Print from
the File menu or leave the information on
screen.
Hotline (847) 982-5151
(Hours: 8:00 am - 6:00 pm CST)
Priority No-Hold Service
3Com also staffs its own 900 fee-based
number for immediate assistance. These lines
are staffed from 8 a.m. - 6 p.m. CST
Monday through Friday.
No-Hold line 900-555-USR1
There is a $1.50 per minute charge which will
appear on your local phone bill. You must be
18 or older or have parental permission.
(Service not available in Canada.)
Are You Still Having
Problems?
• Review this manual.
• Call or visit your modem dealer. They
may be able to assist you. This is much