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TROUBLESHOOTING AND ONLINE HELP RESOURCES
101
more efficient and time-saving than
returning the modem to U.S. Robotics.
• If your dealer can't help you, contact
3Com Customer Support. When you
call, specify your modem serial number
(found on the modem and on the outside
of the box), the software being used, and,
if possible, have the contents of your
ATI7 screen available.
If You Need to Return the
Modem to Us
Contact 3Com Customer Support. If the
support representative determines that you
need to return the modem, you will receive an
SRO (Service Repair Order) number. You
must have an SRO number before returning
the modem to us. Ship the unit, postage paid,
in a strong box made of corrugated
cardboard with plenty of packing material.
DO NOT send the modem back in the
original box. Send ONLY the modem (NOT
the power supply, manuals, CD-ROM, etc.).
Include your SRO number, name, and
address on the shipping label as well as inside
the package. If possible, send the package
via a courier capable of tracking the progress
of the shipment. Ship to the following
address:
3Com
Attn: RMA
SRO#
6201 W. Oakton, East Dock
Morton Grove, IL 60053