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TROUBLESHOOTING AND ONLINE HELP RESOURCES
95
When Plug and Play Fails
If you have been directed to this section, your
Plug and Play installation was not successful.
Try the following possible solutions:
1. Click Windows 95 Start and click Shut
Down. When asked if you wish to shut
down your computer, click Yes. When
Windows 95 indicates that it is safe to turn
off your computer, turn it off and wait 15
seconds. Then turn the computer back on.
Windows 95 may detect your modem
upon this restart even if it did not detect
the modem during the initial installation. If
you see screens indicating that new
hardware has been detected by Windows
95, turn to “Installing the Modem Drivers”
on page xx. If not, continue with the next
step.
2. Click Windows 95 Start, point to
Settings, and click Control Panel.
Double-click the System icon and then
click the Device Manager tab on the
“System Properties” screen. Look for
“Other Devices” or “Unknown Devices”
in the list that appears. If you do not see
either of these options in the list, continue
with the next section to learn about our
support options. If you do see one of
these options, double-click the option. If
the description that appears matches the
modem you are trying to install, click the
Remove button. Click OK when
Windows asks if you wish to remove the
device. Next, restart the computer as
described in step 1 on this page. If the
computer does not detect the modem
after this second restart, please continue