8e6 Technologies ER Server User Manual


 
APPENDICES SECTION APPENDIX C
8E6 TECHNOLOGIES, ENTERPRISE REPORTER ADMINISTRATOR USER GUIDE 135
Part 3: Troubleshooting
The text in this section explains how the server alerts the
administrator to a failed component, and what to do in the
event of a failure.
Hard drive failure
Step 1: Review the notification email
If a hard drive fails, a notification email is sent to the admin-
istrator of the server. This email identifies the failed hard
drive by its number (HD 1, HD 2, HD 3, or HD 4). Upon
receiving this alert, the administrator should verify the status
of the drives by first going to the Hardware Failure Detection
screen in the Administrator console.
WARNING: Do not attempt to remove any of the drives from the
unit at this time. Verification of the failed drive should first be
made in the Administrator console before proceeding, as data on
the server will be lost in the event that the wrong drive is removed
from the unit.