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Appendix D: Troubleshooting
202
• Are hard disk drives properly formatted or configured?
• Are all device drivers properly installed?
• Are the configuration settings made with the SSU correct?
• Is the operating system properly loaded? Refer to the operating
system documentation.
• Did you press the system power on/off button on the front panel
to turn the server on (the power-on light should be lit)?
• Are the system power cords properly connected to the system and
plugged into a NEMA 6-15R outlet for 100-120 V~ or for 200-240
V~?
• Is AC power available at the wall outlet?
If all items are correct and problems persist, contact your service
representative or authorized dealer for assistance.
Running new application software
Problems that occur when you run new application software are
usually related to the software. Faulty equipment is much less likely,
especially if other software runs correctly.
Application software checklist
• Does the system meet the minimum hardware requirements for
the software? See the software documentation.
• If you are running the software from a diskette, were the files
copied to the diskette correctly?
• If you are running the software from a CD-ROM disc, is the disc
scratched or dirty?
• If you are running the software from a hard drive, is the software
correctly installed? Were all necessary procedures followed and all
required files installed?
• Are the correct device drivers installed?
• Is the software correctly configured for the system?
• Are you using the software correctly?
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