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Further information
This chapter contains a variety of information, including the following:
• Getting assistance - see below
• Troubleshooting - see right
• Appendices
• Appendix 1 - Local conguration menus
• Appendix 2 - VNC viewer connection options
• Appendix 3 - VNC viewer window options
• Appendix 4 - Browser viewer options
• Appendix 5 - Remote conguration menus
• Appendix 6 - Addresses, masks and ports
• Appendix 7 - Cable specications
• Appendix 8 - Hotkey sequence codes
• Safety information
• Warranty
• Radio frequency energy statements
Getting assistance
If you are still experiencing problems after checking the list of solutions in the
Troubleshooting section then we provide a number of other solutions:
• Adder Technology website – www.adder.com
Check the Support section of our website for the latest solutions and driver
les.
• Email – support@adder.com
• Fax in the UK: 01954 780081
in the US: +1 888 275 1117
• Phone in the UK: 01954 780044
in the US: +1 888 932 3337
Troubleshooting
Remote network users are unable to contact the AdderLink IP
• Check that the correct address is being used by the remote users.
• Check the network settings. Check that the users network address has not
been excluded in the IP access control section.
• If the AdderLink IP is situated behind a rewall, check that the relevant ports
are being allowed through the rewall and are being correctly routed.
• Check the front panel indicators, the LNK indicator should be on. If the
network link is a 100Mbps connection, the 100 indicator should also be on.
The remote cursor is not correctly responding to my mouse movements
• Recalibrate the mouse. When doing so, ensure that the host system does
not have mouse cursor trails enabled and that the top left corner of the
screen is clear of application windows.
When logging on using VNC viewer, I cannot enter a username
• Either, the VNC viewer is an old version (download a new one) or only the
admin user has been congured on the AdderLink IP.
HT