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Network Management Card User’s Guide 60
Troubleshooting
If Problems Persist
If you could not resolve the problem using the information in the
previous tables, or by using the troubleshooting flowcharts on the APC
Network Management Card utility CD (.\trouble\), do the following:
1. Note the serial number and date of purchase of the
Management Card before you use the information in APC
Global Support on page 61 to contact APC.
2. Be prepared to provide a description of the problem. A
technician will help solve the problem, if possible, or will give
you a Return Material Authorization (
RMA
) number.
3. If the Management Card is under warranty, repairs or
replacement is free of charge. If the warranty has expired, there
will be a charge for repair or replacement.
4. Pack the Management Card carefully to avoid damage in
transit. Damage sustained in transit is not covered under the
warranty. Enclose a letter in the package with your name,
address,
RMA
number, a copy of the sales receipt, daytime
phone number, and check (if applicable).
5. Mark the
RMA
number clearly on the outside of the shipping
carton. The factory will not accept any materials without this
marking.
6. Return the Management Card by insured, prepaid carrier to the
address provided by the Customer Support technician.