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Unwanted horizontal white lines or stripes appear
Problems with print quality, especially horizontal white lines in your
document, may mean a nozzle on the print head is clogged or your ink
cartridge is running out of ink.
Stains appear on printed pages
Stains on the backs or tops of printed pages may mean that ink has spilled
inside the printer. If so, the ink can transfer to the rollers and from there to
the paper.
Tur n th e printer off and unplug it. Then open the printer and carefully clean
the rollers and platen with a soft, dry cloth.
Ink cartridges run out of ink too quickly
To extend the life of your ink cartridges, try the following:
m Select Draft print quality in the Print dialog box whenever you can.
m Don’t clean the print head unless necessary.
m Don’t print solid background colors unless necessary.
m Don’t print the sample page unless necessary.
Cleaning the ink cartridges
To clea n the ink cartridges, load plain paper in the paper tray and make sure
the printer is turned on.
Note: Do not clean the ink cartridge unnecessarily.
On a Mac OS computer
1Choose Print from the File menu.
2 In the dialog box that appears, choose Background Printing from the pop-up menu.
3Click the Foreground button if it is not already selected.
You cannot clean the ink cartridges unless foreground printing is selected.
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Troubleshooting