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Note: Before you try to solve the problem, double-click your desktop printer
icon to see if there are any error messages and to check how many print
requests are waiting. If you repeatedly tried to print a document, there may be
multiple copies waiting to print. You can delete anything you don’t want by
selecting its title, and then clicking the Cancel Printing button. See “Monitoring
and Controlling Background Printing” in Chapter 2.
m A plug may be loose. To make sure that all cables are securely connected,
turn off the computer and the printer, then unplug each end of each cable
you want to test and plug it back in. For connection instructions, see
Chapter 1.
m You may have indicated the wrong port in the Chooser. Open the Chooser
and change the port selection. (Look at the back of the computer to see
whether you plugged the printer into the computer’s printer port [[] or
modem port [W].)
m If your computer is not connected to a network, turn off AppleTalk in
the Chooser.
m If you are trying to use a printer on a network, and the printer name
isn’t listed in the Chooser, make sure that the printer is turned on
and connected to the network. Then try again to select the printer in
the Chooser.
m If the printer is on a LocalTalk network, someone may have given it a
new name.
m You may be using the wrong printer software. Make sure you installed the
software as described in Chapter 2. Also be sure you have selected the
printer as described in “Using a Directly Connected Color StyleWriter
6500” or “Using a Color StyleWriter 6500 on a LocalTalk Network,” also in
Chapter 2.
m If you’re using a PowerBook computer with an internal modem, change the
serial port setting to Normal or External. For additional information, see
“Special Information for PowerBook Owners” in Chapter 2.
m The printer may need to be reset. Turn the printer off, count to five, then
turn it back on.
If you still can’t resolve the problem, the printer may not be working properly.
See the information about service and support that came with your printer.
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Troubleshooting