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Appendix A
Page A-1
Troubleshooting
This section provides some diagnostic tips for troubleshooting
problems with your network and the IntraSwitch 5324.
LED Indicators The following table describes some possible errors and
solutions for troubleshooting problems via the switch’s LEDs.
LED Error Type/Cause Solution (Options or Steps)
Power LED does not come on when the power cord is connected to an outlet
❏ AC power source is not opera-
tional.
❏ Check the AC power source.
❏ Power cord not connected/faulty. ❏ Connect/replace the power cord.
❏ Internal power supply has failed. ❏ If configured, ensure redundant
DC power supply is connected
and is operating (schedule time
to return unit for repair).
Data LED for the port never comes on
❏ Cable connection is broken or
faulty.
❏ Make sure the LINK LED is on; if
the LINK LED is off, replace
cable.
❏ Equipment to which the port is
connected is not operating.
❏ Make sure the device to which
the port is connected is operat-
ing properly
Max Util (maximum utilization) LED for the port never blinks (steady light)
❏ Port is overloaded. ❏ Check the port statistics for the
amount of traffic, errors, etc.
being transmitted on the port.