Avaya IP600 Server User Manual


 
Call Center features
105
Overview for Avaya IP600 Internet Protocol Communications Server
555-233-001 — Issue 5 — November 2000
A
Call Vectoring
Calling Party/Billing Number
CentreVu Advocate
CentreVu CT Server (additional cost)
CentreVu Virtual Routing
Direct Agent Announcement
Duplicate Agent
Expert Agent Selection
Flexible Billing
Holiday Vectoring
Inbound Call Management
Intraflow and Interflow
Enhanced Look-Ahead Interflow
Malicious Call Trace
Multimedia Call Handling
Multiple Call Handling
Queue Status Indications
Reason Codes
Redirection on No Answer
Remote Agent Logout
Service Observing
Universal Call ID
VDN in a Coverage Path
VDN of Origin Announcement
Voice Response Integration
VuStats