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Features of AUDIX 4
Overview for Avaya IP600 Internet Protocol Communications Server
555-233-001 — Issue 5 — November 2000
42
Automated Attendant
An automated attendant is an interactive telephone answering system. It answers
incoming calls with a prerecorded announcement and routes each one based on the
caller’s response to menu options and prompts.
The system administrator sets up an automated attendant so that callers hear a menu
of options. Callers indicate the desired menu option by pressing the corresponding
touch-tone key. The automated attendant executes the selected option. Callers from
rotary or dial-pulse button telephones are, typically, told that they can hold or call
another number to speak with a live attendant.
An automated attendant menu system, or menu tree, can be designed to contain
subordinate layers of menus or bulletin boards. These sub-menus, or nested menus,
play additional options, including a choice leading to another nested menu.
The voiced menu options that callers hear are actually personal greetings that the
administrator records for the automated attendant’s extension. As with any personal
greeting, the content of the message can be changed. The Multiple Personal Greetings
function provides different menus and options for different types of callers.
If your messaging system has multiple language sets available, the menu options
route callers to a sub-menu voiced entirely in another language. The Multiple
Personal Greetings function can record menus in various languages.
For more information on setting up and maintaining automated attendants, see the
AUDIX System Administration documentation on the DEFINITY ECS
Documentation Library CD.
Bulletin Board
A bulletin board is an electronic messaging system. Callers dial the bulletin board’s
telephone number and the system answers and plays a recorded message. The major
difference between a bulletin board and an automated attendant is that a bulletin
board does not have an option to route callers to a live attendant.
CornerStone Software
The CornerStone software has been modified, and now supports co-resident
announcements.