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Handling Incoming Calls B
Overview for Avaya IP600 Internet Protocol Communications Server
555-233-001 — Issue 5 — November 2000
112
Call Redirection
• Call Forwarding — Call Forwarding provides four functions:
~ Call Forwarding All Calls — Allows calls to be forwarded to an internal
extension, external (off-net) number, an attendant, or an attendant group.
~ Call Forwarding Override — Allows the user at the forwarded-to extension to
override Call Forwarding and either initiate a call or transfer a call back to the
forwarded-from extension.
~ Call Forward Busy/Don’t Answer — Allows calls to be forwarded when the
called extension is busy or when the call is not answered after an administrable
interval. If the extension is busy, the call forwards immediately. If the
extension is not busy, the incoming call rings the called extension, then
forwards only if it remains unanswered longer than the administered interval.
~ Call Forwarding Off Net — Allows calls forwarded off net to be tracked for
busy or no-answer conditions. The system brings the call back for further call-
coverage processing if specified conditions are met. This feature is particularly
useful for Telecommuters, who can have their on-site office calls forwarded to
their home offices.
• Call Coverage — Call Coverage provides automatic redirection of calls that meet
specified criteria to alternate answering positions in a Call Coverage path. A
coverage path can include any of the following: a telephone, an attendant group, a
Uniform Call Distribution (UCD) hunt group, a Direct Department Calling
(DDC) hunt group, an Automatic Call Distribution (ACD) hunt group, a voice
messaging system, or a Coverage Answer Group (CAG) established to answer
redirected calls.
~ In addition to redirecting a call to a local answering position, you can
administer Call Coverage to:
~ Redirect calls based on time-of-day
~ Redirect calls to a remote location
~ Allow users to change back and forth between two lead-coverage paths from
either an on- or off-site location
~ Coverage Callback — Allows a covering user to leave a message for the called
party to call back the person who called.
~ Coverage Incoming Call Identification — Allows multi-appearance telephones
users without a display in a Coverage Answer Group to identify an incoming
call to that group.
~ Go to Cover — Allows users who call another internal extension to send the
call directly to coverage.
~ Send All Calls — Allows users to temporarily direct all incoming calls to
coverage regardless of the assigned call-coverage redirection criteria.
Covering users can temporarily remove their telephones from the coverage
path. The feature is activated and deactivated via a button or access code.
~ Consult — Allows a covering user, after answering a call received through
Call Coverage, to call the called party for private consultation. Consult can be
used to let a covering user ask the principal if they want to speak with the
calling party.