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CentreVu Compact Call Center Solutions Packages 5
Overview for Avaya IP600 Internet Protocol Communications Server
555-233-001 — Issue 5 — November 2000
58
CentreVu Compact Call Center Solutions Packages
The CentreVu Compact Call Center solutions are an easy and cost-effective way for
businesses to implement small Call Centers. Two packages are available:
• Basic Package
The Basic Package offers the following features:
~ Support for 6, 12, 25, or 50 agents
~ DEFINITY Release 9 and Release 9 Deluxe Call Center software Right-to-Use
(RTU) license
~ Basic Call Management System RTU license
~ BCMS Vu Release 2 single-user license
~ CD-ROM-based ACD/Vectoring training
~ CD-ROM-based Basic Call Management System administrative training
• Enhanced Package
The Enhanced Package offers the following features:
~ Support for 6, 12, 25, or 50 agents
~ Deluxe Call Center software RTU license
~ Basic Call Management System RTU license
~ BCMS Vu Release 2 single-user license
~ CD-ROM-based ACD/Vectoring training
~ CD-ROM-based Basic Call Management System administrative training
~ Avaya IP600 Integrated Announcements are activated to enable delayed
announcements
~ Avaya IP600 Call Classifier circuit pack, which enables calls centers to offer
callers simplified call prompting capabilities for basic menu selections and
routing options without the need for a CONVERSANT system