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Overview for Avaya IP600 Internet Protocol Communications Server
555-233-001 — Issue 5 — November 2000
C Attendant (Operator) Features
This section discusses the features of the following attendant console:
• Attendant Console
• DEFINITY PC Console
• Attendant with DCS
Attendant (Operator)
A person at a console who provides personalized service for incoming callers and
voice-services users by performing switching and signaling operations.
Attendant Console
A digital call-handling station with push-button control used not only to answer and
place calls, but also to manage and monitor some system operations.
The Attendant Display shows call-related information that helps the attendant to
operate the console. Also shows personal service and message information.
Information is shown on the alphanumeric display on the attendant console.
Attendants may select one of several available display message languages: English,
French, Italian, or Spanish. In addition, your company may define one additional
language for use by users and attendants on their display.
DEFINITY PC Console
Avaya DEFINITY PC Console allows your Attendants to handle incoming calls
efficiently by personal computer. Using the familiar Microsoft Windows graphical
interface, the Attendants can easily keep track of how long callers have been on hold
and who they are waiting for. Attendants can monitor up to six calls at once. They
need not fumble with pen and paper when handling calls, as they can make notes on
their computers about what each caller needs. All this contributes to make a favorable
first impression with your customers. Having the call processing software on the
same computer with spreadsheet, word processing, or other software allows the
attendants to stay productive between calls.
The PC Console is easily customized, so even if attendants from different shifts share
the same computer, they can each preserve their preferences in the call processing
environment. The PC Console is available in English, Parisian French, Latin
American Spanish, German, Dutch, Italian and Portuguese. If a Spanish-speaking
Attendant takes over for a French-speaking attendant, for example, a single press of a
button converts all labels, error messages and online help to Spanish.